Szanowni Klienci, w związku z badzo dużą ilością zamówień przesyłki wysyłane są z opóźnieniem. Za utrudnienia przepraszamy.

Below you can find answers to the questions we are most often asked about making purchases from our store:

 

  • How can I check the availability of products?
  • How can I check the progress of an order?
  • How long will I have to wait for delivery? 
  • What methods of delivery are available? 
  • How much will I pay for delivery? 
  • How can I pay for my order? 
  • Can I collect goods in person? 
  • What are discount coupons? 
  • What is the storeroom? 
  • Can I obtain a VAT invoice? 
  • How can I change my order? 
  • I placed an order in error. How can I cancel it? 
  • Where is my package? 
  • Do products come with a guarantee? 

 


 

 

 

How can I check the availability of products?

 

Next to each product you will find information on its availability in the store:

  • No goods – currently zero items in stock; if you are particularly interested in that product, let us know by e-mail at sklep@fajerwerkilider.pl or by telephone on+48.516269899
  • Low stock – the last items are still in stock, so hurry with your purchase!
  • Medium stock – we have at least several or a larger number of items in stock
  • Large stock – we have a sufficient quantity of the product in stock to fulfil many orders
  • Available to order – we can obtain the product specially for you; contact us by e-mail at sklep@fajerwerkilider.pl or by telephone on +48.516269899
  • Delivery expected – the product will be available shortly
  • Withdrawn – our store no longer offers the product

 


 

How can I check the progress of an order?

 

We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.

 


 

How long will I have to wait for delivery?

 

Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order – we will then begin processing the order. Current information on progress with your order will be sent to your e-mail address.

 

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

 


 

What methods of delivery are available?

 

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • courier,
  • collection in person.

 


 

How much will I pay for delivery?

 

Your delivery cost will be determine after placing an order. We will send you an email with delivery cost and add it to you order in shop cart. It is because delivery costs are different for every country and sometimes even the cities within one country are charged difrently by parcel companies. 
If you wish to know exact delivery cost before palcing an order, please add your products to shop cart and write us an email to valuate the price. Please note that you have to have filled all delivery address detail on your profile before writing us - f.e. without postal code we won't be able to proceed. 

Estimated cost will be shown after choosing your full delivery addres in order form. The cost of delivery shown there is always a price for one box up to 30 kg. 


 

How can I pay for my order?

 

Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:

  • transfer to bank account,
  • electronic payment (online transfer/credit card) <- PAYU
  • Unfortunately we are no longer support PayPal payments 


 

Can I collect goods in person?

 

Of course, you can collect your order at the personal collection point at Żwirki i Wigury 26, 15-244 Białystok. For hours of opening, see the Contact tab. When you collect in person you don’t pay any extra costs.

 


 

What are discount coupons?

 

During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount. 

Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.

 


 

What is the storeroom?

 

The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.

 


 

Can I obtain a VAT invoice?

 

Yes, you can obtain a VAT invoice for products bought from our store. For this purpose, when placing an order, on the form with your data select the “Firm” option and supply the invoice details. State your wish to receive a VAT invoice in the Remarks (under “Additional information”). If the delivery address differs from the invoice address, mark the “Different delivery address” option on the form and state the address to which the goods are to be delivered.

The date of issue of the VAT invoice will be the date on which your order was dispatched. It is not possible to change this date.

 


 

How can I change my order?

 

You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: +48.516269899 or email at sklep@fajerwerkilider.pl.

 


 

I placed an order in error. How can I cancel it?

 

You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by telephone: +48.516269899.

 


 

Where is my package?

 

If you select the courier delivery option, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details.

 


 

Do products come with a guarantee?

 

Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.