Below you can find answers to the questions we are most often asked about making purchases from our store:
Next to each product you will find information on its availability in the store:
We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.
Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order – we will then begin processing the order. Current information on progress with your order will be sent to your e-mail address.
The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.
Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:
Your delivery cost will be determine after placing an order. We will send you an email with delivery cost and add it to you order in shop cart. It is because delivery costs are different for every country and sometimes even the cities within one country are charged difrently by parcel companies.
If you wish to know exact delivery cost before palcing an order, please add your products to shop cart and write us an email to valuate the price. Please note that you have to have filled all delivery address detail on your profile before writing us - f.e. without postal code we won't be able to proceed.
Estimated cost will be shown after choosing your full delivery addres in order form. The cost of delivery shown there is always a price for one box up to 30 kg.
Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:
Of course, you can collect your order at the personal collection point at Żwirki i Wigury 26, 15-244 Białystok. For hours of opening, see the Contact tab. When you collect in person you don’t pay any extra costs.
During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount.
Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.
The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.
If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.
Yes, you can obtain a VAT invoice for products bought from our store. For this purpose, when placing an order, on the form with your data select the “Firm” option and supply the invoice details. State your wish to receive a VAT invoice in the Remarks (under “Additional information”). If the delivery address differs from the invoice address, mark the “Different delivery address” option on the form and state the address to which the goods are to be delivered.
The date of issue of the VAT invoice will be the date on which your order was dispatched. It is not possible to change this date.
You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: +48.516269899 or email at firstname.lastname@example.org.
You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by telephone: +48.516269899.
If you select the courier delivery option, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details.
Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.